SHIPPING & RETURNS

ORDER CONFIRMATION

Contractual information will be confirmed by e-mail at the time of delivery at the latest.

DELIVERY

Your order is very important to us. We will do everything we can to get it to you as quickly as possible.

Your order will be delivered in 3 to 7 business days. This period may be longer due to reasons beyond our control. However, under no circumstances may it lead to the cancellation of your order, compensation or termination of any orders in process.

To facilitate your delivery, please provide all the essential details about your address. Fill in all the address fields so that the post office will be able to deliver your package without difficulty.

We make deliveries to the following countries: France, Belgium, Luxembourg, the Netherlands, Germany, Great Britain, Ireland, Switzerland, Italy, Spain, Portugal, Austria, Canada, the United States, Mauritius, and the French Overseas Departments and Territories (Guadeloupe, Guyana, Martinique, Reunion and French Polynesia). For other destinations, please contact Customer Service.

DELIVERY

Your order is very important to us. We will do everything we can to get it to you as quickly as possible.

Your order will be delivered in 3 to 7 business days. This period may be longer due to reasons beyond our control. However, under no circumstances may it lead to the cancellation of your order, compensation or termination of any orders in process.

To facilitate your delivery, please provide all the essential details about your address. Fill in all the address fields so that the post office will be able to deliver your package without difficulty.

We make deliveries to the following countries: France, Belgium, Luxembourg, the Netherlands, Germany, Great Britain, Ireland, Switzerland, Italy, Spain, Portugal, Austria, Canada, the United States, Mauritius, and the French Overseas Departments and Territories (Guadeloupe, Guyana, Martinique, Reunion and French Polynesia). For other destinations, please contact Customer Service.

SHIPPING COSTS

For standard orders of at least $80 to the Benelux area (Belgium, the Netherlands and Luxembourg) and France, shipping is free. Home deliveries do not benefit from this offer

TRACKING YOUR ODER

A shipping confirmation email indicating the means of delivery you have chosen and the tracking number of your delivery will be sent to you, within 3 working days following your order. If you do not receive this email, please contact Customer Service.

Can the delivery address differ from the billing address?

It is entirely possible to have the package delivered to an address other than the billing address. If possible, choose an address where someone will be available to receive the package during the working day.

Is it possible to have the order delivered to someone other than me?
It is entirely possible to have the package delivered to an address other than the billing address. If possible, choose an address where someone will be available to receive the package during the working day.

EXCHANGES AND RETURNS

If your order does not meet your expectations, simply return the package to the following address :

No. 530, Sec. 2, Nantong Rd., Ershui Township, Changhua County 53042, Taiwan (R.O.C.)

Returns must be accompanied by a copy of the invoice and a note explaining if you prefer an exchange or a refund.

Returns charges
Shipping costs related to products returns are at the customer charge, unless the source of this retun is a manufacturing defect or a procedural defect.

Exchanges are free.

SERVICE CLIENT
No. 530, Sec. 2, Nantong Rd., Ershui Township, Changhua County 53042, Taiwan (R.O.C.)

Email : thejproduct2022@gmail.com